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Auto Body Shops & Insurance Company Recommendations...

At Richards' Collision Center we often hear the question:  Am I required to use the Auto Body Shop that my insurance company recommends?  The answer is no, and, often times the insurance company claim representatives pressure consumers into using the body shop that they recommend.  

Steering is defined as the act of directing a consumers to or away from any specific auto body repair shop or requiring that repairs be made by a specific repair shop or individual.  In most states there is a law against Steering.

While there are networks of preferred providers for collision repair, and direct repair options presented to policyholders when they make a claim, the insured's right to choose MUST always be upheld.

 Angie's List reported an excellent article about this very subject and one of many statements on the site give pause:  

"The choice is yours — by law, in the majority of cases. Yet a question remains: Will you get a quality repair?

Of course you can gain a quality repair as long as you do your homework.   If you want to cut to the chase and find out the true grit behind the advertising hype, simply:  "Google" the name of the shop with a "+reviews" after the name to find out what other people have experienced.

A thoughtful set of various reviews is worth a thousand words and more.  

Richards' Collision Center

Richards' Collision Center

Vehicle Damage from Potholes Tops $27B in Five Years! Report

June 24, 2014—A recently released national survey revealed that potholes have cost consumers and insurance agencies more than $27 billion in vehicle damage over the past five years.

The survey, commissioned by Trusted Choice and the Independent Insurance Agents & Brokers of America (IIABA), also found that most people who needed repairs from poor road conditions paid for the repairs out of pocket.

“Potholes and poor road conditions aren’t just an inconvenience, they are an expensive and dangerous result of harsh winters like we recently experienced in many parts of the country,” says Robert Rusbuldt, IIABA president and CEO. “This survey highlights how widespread the pothole problem is on our roadways and that the costs are astronomical to both the insurance industry and to consumers.”

The study showed a breakdown of who pays for a car repair related to a pothole:

  • 65 percent pay out of pocket
  • 31 percent report the incident to their insurance company
  • 3 percent said local authorities paid the bill

The survey collected data on 2,565 vehicles and weighted responses by age and gender to represent the general U.S. population over 18 years old. 

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